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Q & A for SHIP Members

Q. Who should I call for help with insurance questions?

A.  Start by contacting our office. We will be happy to talk with you about the Plan, assist you with claims, answer your questions, and address your concerns. Stop by our office in Collegetown, connect with us via phone, or send us an e-mail.

You may also choose to contact Aetna Student Health, provider of the Student Health Insurance Plan (SHIP). See contact information below.

Visit the Aetna Student Health web site

Go to www.aetnastudenthealth.com
For Cornell SHIP-specific information, choose the “Student Connection” link, and enter the Cornell Policy Number of 711115.

The Insurance Company

Aetna Student Health Claims Administrators, Inc.
P.O. Box 15708
Boston, MA 02215-0014
Phone: 800 859-8475
617 218-8400 (outside the US--collect calls are accepted) 

General contact information

Aetna Student Health
One Charles Park
Cambridge, MA 02142-1254
617 218-8400 (phone) 617 218-5700 (fax)

Last Updated: 7/22/2009