About

Cornell University Office of Student Health Insurance

At the Cornell Office of Student Health Insurance, we're interested in your well-being and we want you to succeed. Our staff members can assist you by: 

• Explaining important Cornell health insurance requirements.
• Clarifying the often-confusing language of insurance (e.g. what's a co-pay? an "in network" provider?).
  
• Talking with you about Cornell's Student Health Insurance Plan (SHIP).
  
• Helping you submit your expenses to SHIP.
  

We're not an insurance company, as some people assume. We are the customer service office for Cornell's Student Health Insurance Plan (SHIP), including its optional vision and dental plans.  

If you're a participant in SHIP

• We can meet with you and/or your parent, spouse, or domestic partner about plan benefits.
• We can help you submit expenses to the SHIP.
  

If you're not a participant in SHIP

• We will do our best to point you in the right direction to get answers to your questions.
  
• Every plan works differently, so your own plan's administrator will be the expert to whom you will turn.

Language Assistance

• Clear communication is a priority for our staff.
  
• We have a telephone translation service with over 170 languages.
  
• Please let us know in advance if you (or a member of your family) would benefit from this service. We will be happy to make arrangements to use it during an appointment in our office.
  
• A speaker phone will be used during the appointment to facilitate communication.

We're here to help!

Please e-mail, call or stop by our accessible Collegetown office to confer with our staff.

Monday through Friday
8:30 am - 5:00 pm

Phone Consultation

Monday through Friday
9:30 am - 4:30 pm